Health Care Program (Admin Assistant) and Pharmacy Assistant
This position combines the roles of a Health Care Program Assistant and a Pharmacy Assistant. The Health Care Program Assistant acts as a single point of contact resource in communicating with specific pre-established program end users (healthcare practitioners, patients, etc.). This position delivers seamless, high-quality service and support to patients and physicians through assistance with private and provincial drug plan navigation.
Health Care Program Assistant Duties:
- Practices within the scope, process and policy frameworks of the program and the role defined within the PSP team according to the single point of contact service delivery model.
- Works in collaboration with assigned health care practitioners (HCPs) and reports to those HCPs on the status of assigned patients.
- Retrieves and acts upon voice messages as per established policy.
- Reports Adverse Events or Adverse Drug Reactions within a 24-hour period or as per the manufacturer’s specifications.
- Responsible for the provision, management, and completion of reimbursement navigation and administrative services on behalf of patients with public and private payers, including management of prior authorizations under the supervision of Pharmacists.
- Identify the need for compassionate, bridging, and copay support according to program scope and make arrangements accordingly.
- Direct communication with pharmaceutical manufacturers relating to exceptional cases beyond predetermined permissions and standards requiring support.
Pharmacy Assistant Job Duties:
- Assists with the dispensing of prescription medication and other medical products to patients under the direction of a licensed pharmacist
- Counts pills, labels bottles, prices, and compounds medications to prepare prescriptions for patients as directed
- Performs administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers, and restocking inventory
- Gathers, organizes, and assesses patient information
- Monitors prescription-filling process to ensure compliance with relevant regulations and pharmacy policies
- Liaises with healthcare providers and patients to obtain and verify prescription information
- Answers patients’ questions about medication dispensing details under the supervision of the pharmacist
- Communicate with patients via telephone to remind them about waiting prescriptions or appointments with the pharmacist
- Takes inventory of drugs on hand and records results
- Places orders for additional drugs as directed by the pharmacist
- Maintains electronic patient information
- Prepares billing information for medications
- Completes patients’ sales transactions for the purchase of prescription and over-the-counter medications as well as other pharmaceutical products
Qualifications
- Knowledge of the Canadian drug reimbursement landscape is considered an asset
- Knowledge of computer environments and basic computer programs (Excel, Word and Outlook).
- Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries; ability to manage ambiguity with a view to issue resolution
- Ability to organize workflow and manage time effectively to meet client and customer deadlines with accurate transaction and process documentation
- Capacity to work in a team environment and support co-workers.
- Ability to identify opportunities for personal, team and service improvement and recommend workable solutions.
Job Details:
- Monday – Friday 9:00am – 5:00pm
- Competitive Wage
Job Types:
- Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Administrative Support: 1 year (Preferred)
Contact: Tiffany Tam, [email protected]
Pharmacy Assistant
Indigo Pharmacy Group has an opportunity for a full-time pharmacy assistant or technician to join our expanding team in two highly clinical and integrated community pharmacy environments. The successful applicant will work closely with the pharmacist and medical clinic staff to provide optimal patient care.
Duties:
- Facilitate prescription dispensing using Kroll software
- Preparation and scheduling of patient medication reviews
- Accessing and modifying patient information within medical clinic EMR
- Inventory management and drug ordering/reconciliation
- Coordinating with Pharmacare and third-party payers to organize drug coverage and access
- Administrative and clerical duties as required
Requirements:
- Excellent communication and computer skills
- Experience with third-party plans is an asset
- Compression stocking certification is an asset
- The ability to work independently
- Interest in efficiency optimization
Position Details: * No evenings and minimal weekends
- The successful applicant will work in both Vancouver locations
- Competitive compensation
- Newly renovated environments
Job Types:
- Full-time, Permanent
Schedule:
- 8-hour shift
- Monday to Friday
Contact: Vaughn Chauvin, [email protected]
LOCATIONS
Commercial Drive
Vancouver Pharmacy
1623 Commercial Drive
Vancouver, BC, V5L 3Y3
Tel: 604-566-8963
Fax: 604-566-8962
[email protected]
Main Street
Vancouver Pharmacy
2205 Main Street
Vancouver, BC, V5T 0K2
Tel: 604-423-2882
Fax: 604-423-2887
[email protected]
Columbia Street
New Westminster Pharmacy
447 E Columbia Street
New Westminster, BC, V3L 3X3
Tel: 604-553-8996
Fax: 604-553-8993
[email protected]
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